A: We are manufacturers, not distributors. Our factory was established in 2002 and is located in Hebei, China. For the past 20 years, we have specialized in the production and processing of cashmere and wool products. We source the finest 17.5-17.9μm ultra-fine Merino wool from Australia (never using Merino wool over 18μm) and high-quality A-grade cashmere (white and purple cashmere, 34-38mm in length and 15.8-16.5 microns in diameter) from Mongolia. All processes, including spinning, dyeing, weaving, washing, finishing, and packaging, are completed in-house. This allows us to fully control raw material costs and production expenses, enabling us to offer high-quality products at competitive prices to our customers.

A: We solemnly promise that all “Chanyarn” products strictly match their descriptions, with no shortcuts or false claims. We are committed to addressing any after-sales issues with care, ensuring that every customer is satisfied.

A: We respect all brands that are dedicated to producing quality cashmere. Compared to most cashmere brands, our advantage lies in being a factory-based seller with our own manufacturing and sales operations. This allows us to pass the savings from middlemen directly to our customers. In today's market, we believe that it is important to prioritize high value over excessive profits. We aim to expand our customer base through offering high-quality products and providing responsible after-sales service.

A：When your order ships, you will receive a shipping confirmation email with a link to track the status of the shipment. If you are having an issue with the tracking for your order, please contact our customer support team at support@chanyan.com

A: Standard shipping: All products except those which are Made to Order are fulfilled and shipped via standard shipping, to arrive at your door in 5-8 business days after the date the order is placed.

Priority Express shipping: Most of our products are available for expedited shipping, to arrive in 1-3 business days after the order is placed.

Please note, transit times may vary based on the shipping method and destination.

Can I cancel or edit my order?Once an order has been placed, we are unable to edit it before it ships or guarantee cancellations. Please contact our customer support team at support@chanyarn.com if you have concerns about your order.

A: If your order has been marked “Delivered” but you have not received the shipment, please contact our customer support team at Support@chanyarn.com